General Manager (Luxury Villa/ Hotel Botique)

Role Overview

The General Manager will oversee the full operations of Villas, ensuring excellent guest experience, strong financial performance, and high-quality standards across all departments. This role requires a leader who is hands-on, passionate about hospitality, and capable of managing a luxury boutique resort environment.

Key Responsibilities

• Lead and manage daily operations across all departments

• Maintain and elevate guest experience and satisfaction ratings

• Recruit, train, and motivate resort staff

• Monitor villa performance, budgets, and profitability

• Ensure property maintenance and operational readiness

• Develop and execute marketing and sales strategies

• Manage booking platforms, pricing, and revenue optimization

• Build relationships with partners, suppliers, and travel agencies

• Ensure compliance with company policies, legal requirements, and safety standards

• Represent the brand as a luxury hospitality ambassador

Qualifications

• Proven experience as a General Manager or senior leadership role in luxury hospitality

• Strong operational and leadership skills with a hands-on work ethic

• Excellent communication and people-management abilities

• Strong financial understanding and ability to manage budgets and revenue

• Experience in boutique hotel/villa operations is highly preferred

• Ability to work in a multicultural environment

• Fluent in English; Swahili is a plus

What We Offer

• Competitive compensation package

• Housing allowance (if needed)

• Opportunity to lead a growing luxury hospitality brand

• Positive working environment and strong professional growth potential